Frequently Asked Questions
Everything you need to know about our handcrafted home accents.
What materials are used in BrassBell products?
We specialize in high-quality solid brass, recycled copper, and sustainable hardwoods. Each piece is finished with a protective lacquer to prevent tarnishing and ensure longevity.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. Handcrafted or custom-engraved items may require an additional 3 days for production.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your home decor, you can return it in its original packaging for a full refund or exchange.
How should I clean and maintain my brass items?
To maintain the shine, simply wipe with a soft, dry microfiber cloth. Avoid using abrasive cleaners or harsh chemicals that could strip the protective coating.
Is your packaging eco-friendly?
Yes, we are committed to sustainability. Our shipping boxes are made from 100% recycled materials and we use biodegradable cornstarch peanuts instead of plastic bubble wrap.