Returns & Exchanges
At BrassBell, we want your home to be your sanctuary, which is why we offer a 30-day return policy on all decor and furniture items to ensure you are completely satisfied with your purchase. If a piece doesn't fit your space perfectly, we are here to help you find an alternative or provide a full refund.
Initiate Your Request
Log into your BrassBell account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.
Pack with Care
Carefully place the items in their original packaging, ensuring all protective inserts are used to prevent damage to delicate home goods during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the exterior of your package, covering any previous shipping marks.
Receive Your Refund
Once our warehouse team inspects the returned items for quality assurance, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing